![]() Principles expert technicians resurrected the like-new performance of our vehicle, working diligently to meet our very high expectations.The Wait-Room area is roomy and well-appointed with refreshments, work tables, soft seating and a computer. (Weve only clocked 5,000 miles during 2020 because of the lockdowns.) I love driving this vehicle, especially over long distances like DFW to Boston.Not surprisingly, upkeep required significant investments in 20. Weve owned our Tiguan SE for 7 years and driven over 100,000 miles. I give Principles VW Service store my highest rating without reservation. There is no customer service, and apparently there is no one that knows anything about your Volkswagen there. I was made to feel like a feeble minded doddering old woman by this group of “professionals”, and I assure you I am not.I have since taken the car to another dealership and explained my predicament and like magic, they fixed the problem and I now have the alert in reverse that I once had.I post this lengthy tirade to simply warn future potential customers, DO NOT TAKE YOUR CAR TO THIS LOCATION FOR ANY REASON. I left the car with them for the recall work, and on picking it up was again notified I don’t have that alert and they just don’t know why or how that was possible. ![]() I was again told you don’t have that, in a condescending, ageist manner. I told him I may not have the “option” but if in reverse, and a car or person is passing behind, the car alerts you, and that had stopped working. A young man came out, looked at the back of my car and told me in no uncertain terms “you don’t have that option”. I also told them, the backup alert was not beeping if a vehicle was passing while in reverse. Seriously?! Discount Tire found a small nail, plug and patch, fixed!A few weeks later, I received a recall notice and took the vehicle back to have it taken care of. They told me they could find nothing wrong with the tire, “maybe the easiest thing to do would be to buy a new one”. “The guy who worked on your car, is no longer with us “.I had also asked them to look at the left front tire, as it would leak air over a 6-8 week period and I would get an alert. I drove back the next day to find out in routine inspection of the cabin filter, the pieces had not been replaced. I got home, to find bits and parts in the floor board of the passenger side. I left the vehicle and returned to pick it up later in the day. I went for a routine 20K mile oil change on a 2018 Tiguan. Recently, I took my car to the location, now Principle Volkswagen. Metro VW serviced and took care of my cars for 17 years, in a trusting and honest manner. I have been a customer at this location since 2003. It would be great to have another location that warranty’s and installs mods. other dealers in the area sell their products and install. Keep offering good coupons and make sure your service advisors can educate customers so they gain knowledge and feel like they can trust you.Consider a partnership with APR. Learn your vehicles needs / quirks and ask questions.Advice to dealership : keep doing what you’re doing and dont get complacent ( this is what clay cooley did and they are not trustworthy for sales or service needs). Sure, they will remind you but thats it.Advice to customers: find an advisor that works with you and look over the coupons offered by them and competitors. If you just want an oil change they wont try to upsell you. This includes factory recommended packages. ![]() TRUST.Even after the ownership changed the team (especially Justin) have remained consistent in putting customer satisfaction and value first.They tell you what needs to be done to your vw but never force you to do anything extra. I’ve been going to Principle VW ( formerly metro vw) for the past few years for one reason above all others. ![]()
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